Returns & Shipping Policy
You may return most purchased items within 60 days of the purchase date for a full refund, provided that they are still in new and unused condition. In cases where we may have made a mistake in sending you the incorrect item, we will pay for all shipping costs to return the item. However, we will not pay for return shipping costs for returns that are discretionary. Please note that orders over $300 may be subject to a 15% restocking fee.
First time purchases of an item may be subject to our one time 60-Day Money Back Guarantee. For more information about our money-back guarantee, please read more here.
Refunds are typically issued within 3 to 5 business days of the date the returned item is received back to us, with credit issued via the original method of payment. Credits are usually received within an additional 3 to 5 days, depending on your bank or credit card company’s policies. You will receive an email from Healthy by Nature once we’ve received the returned item and issued you a credit.
All orders are typically processed within one day and shipped within 2 business days. You will typically receive your order within 3 to 5 business days after being shipped. Shipping rates will be displayed at checkout. We currently only ship within the United States.
Once your order has shipped, you should receive an email notification that will include a tracking number so that you can monitor the shipment status. Please allow up to 48 hours for tracking information to become available.
If you haven’t received your order within 3 days of the expected delivery date, please contact us at firstname.lastname@example.org with your name and order number and we will be happy to assist you.
Last updated: October 13, 2022